25 lines
1.3 KiB
Vue
25 lines
1.3 KiB
Vue
<script setup lang="ts">
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import PolicyLayout from './_PolicyLayout.vue';
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const updated = '2026-03-01T20:20:00Z';
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const intro = 'How to raise complaints, how we handle them, escalation routes, and timelines.';
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const metaDescription = 'BetiX Dispute Resolution Policy: internal complaints process, escalation to ADR, timelines, and evidence requirements.';
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</script>
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<template>
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<PolicyLayout title="Dispute Resolution Policy" :updated="updated" :intro="intro" :metaDescription="metaDescription">
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<p>This policy explains how to raise and resolve disputes with BetiX fairly and efficiently.</p>
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<h2>1. Contact Support first</h2>
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<p>Please contact our Support team with full details (time, game, bet ID, screenshots if possible). Most issues are resolved quickly.</p>
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<h2>2. Escalation</h2>
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<p>If you are not satisfied with the initial response, request an escalation. A senior specialist will review your case.</p>
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<h2>3. External ADR</h2>
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<p>Where required by local regulation, you may refer your complaint to an approved Alternative Dispute Resolution (ADR) provider. We will cooperate in good faith.</p>
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<h2>4. Time limits</h2>
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<p>Submit disputes within 30 days of the event. Delayed submissions may be harder to investigate.</p>
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</PolicyLayout>
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</template>
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