<script setup lang="ts">
import PolicyLayout from './_PolicyLayout.vue';
const updated = '2026-03-01T20:20:00Z';
const intro = 'How to raise complaints, how we handle them, escalation routes, and timelines.';
const metaDescription = 'BetiX Dispute Resolution Policy: internal complaints process, escalation to ADR, timelines, and evidence requirements.';
</script>

<template>
  <PolicyLayout title="Dispute Resolution Policy" :updated="updated" :intro="intro" :metaDescription="metaDescription">
    <p>This policy explains how to raise and resolve disputes with BetiX fairly and efficiently.</p>

    <h2>1. Contact Support first</h2>
    <p>Please contact our Support team with full details (time, game, bet ID, screenshots if possible). Most issues are resolved quickly.</p>

    <h2>2. Escalation</h2>
    <p>If you are not satisfied with the initial response, request an escalation. A senior specialist will review your case.</p>

    <h2>3. External ADR</h2>
    <p>Where required by local regulation, you may refer your complaint to an approved Alternative Dispute Resolution (ADR) provider. We will cooperate in good faith.</p>

    <h2>4. Time limits</h2>
    <p>Submit disputes within 30 days of the event. Delayed submissions may be harder to investigate.</p>
  </PolicyLayout>
</template>
